Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...

Aiming to simplify telecommunications at small companies and branch offices of large enterprises, Cisco is now offering IP telephony software similar to its CallManager on routers made for or already ...

A small vendor of open-source voice-over-IP (VoIP) products based on the open-source Asterisk private branch exchange software announced a product today that allows small and midsize businesses to ...

In his quest to turn a simple and functioning Twitter app into X, the everything app that doesn’t do anything very well, Elon Musk launched audio and video calling on X last week — and this new ...