Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Whether you are a brick-and-mortar retailer or an online business, the holiday season is sure to bring a flurry of activity to your doorstep. This may be especially true this year, as experts like the ...

Companies increasingly recognize excellent customer service as a tool to boost brand recognition and increase revenue. According to a recent survey from Forbes Insights, more than half of respondents ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

he Edison Electric Institute has announced the recipients of its 2017 Awards for Outstanding National Key Accounts Customer Service. The Edison Electric Institute has announced the recipients of its ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Informatica (NYSE: INFA), an AI-powered enterprise cloud data management leader, has again been recognized by J.D. Power for exceptional customer service under ...

“You are the same today as you’ll be in five years except for two things: the books you read and the people you meet,” wrote author and speaker Charlie ‘Tremendous’ Jones. There is no faster path to ...

While many companies see customer service as little more than a cost of doing business, research shows providing great customer service is as rewarding for customers as it is for your bottom line.

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

This is a preview of a research report from Business Insider Intelligence, Business Insider's premium research service. To learn more about Business Insider Intelligence, click here. The quality of ...

OLATHE, Kan.--(BUSINESS WIRE)--NIC Inc., a leading digital government solutions and payments company, was awarded a silver Stevie® Award in the Front-Line Customer Service Team of the Year category in ...